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Frequently Asked Questions

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Do you ship outside the U.S.?

Yes, you will likely be responsible for any duties and taxes upon receipt of your package. Please note that there may be customs delays so place your order at least a month or more in advance of your due date.

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What is your return policy?

Due to the seasonal nature of costume items, There are NO RETURNS on fairy wings, except in the case of damage in transit, in which case a claim must be filed.

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How are the fairy wings worn?

Our wings can be worn with the included clear elastic straps, and ideally worn under a layer of clothing. Because of the 'U' brace, they can also be slipped into any snugly fitting garment without the straps.

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How do I care for my wings?

If your wings get dirty, simply wipe them with a damp cloth and mild soap. They are water resistant but I can't guarantee waterproof if submerged. If the membrane has gotten wrinkled, you can use a hairdryer or a heat gun on a low setting, and carefully heat the film, then simply smooth them out while wearing a heat protective glove (an oven mitt works fine!) If possible, store your wings flat. Keep bends rounded, too much sharp bending may eventually weaken the metal and they may snap.

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How long does it take to receive my wings ?

For ready to ship wings, allow up to 3 business days to process your order, then up to 3 business days to receive after shipping. Always confirm any deadlines or due dates, and inquire about rush options if needed.

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There are a few small bubbles or wrinkles in the film, is this normal ?

Yes, small imperfections like bubbles or wrinkles are normal and will not detract from the look of your wings.

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Do you make wings for children ?

Technically no, due to the safety issues with wings made with a metal frame. However, customers have purchased wings for their children to wear under supervision or for photography. The Small Dragonfly style is the smallest.

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Can I get your wings in different sizes, or a custom design ?

A different size of an existing wing would be a custom order, and currently commissions and custom orders are closed until further notice.

 

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Real Life Wings

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SL™ Designs

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